The service：
The chinanewbase follows the principle of Customer First and our service runs through the whole process of pre-sales, mid-sales and after sales.
The pre-sales:：
((1) Free technical consultancy---Answer customer’s questions through hotline, mail and on-line service, etc.
(2) Project design and analysis---Based on system mode, we provide each customer optimization design to improve the price performance ratio and the level of design.
The mid-sales:
(1)The professional technology service(support): Chinanewbase takes regular qualification approval for workers.
(2)Complete training--- Chinanewbase arranges overall training to design and assemble staff of customers regularly with the professional materials and lectured by professional teachers. The training consists of the function, structural principle, maintenance and management technology and practical operation of products and so on. All the measures aims to help the customers operate, maintain and manage equipments independently and ensure the equiment are in good working condition.
The after-sales:
(1). Multiple information feedback methods---Customers can contact us with phone, fax, e-mail, website, etc.
(2) The prompt reply--- The best solution from out engineer will be ready to you in the shortest time.
(3). Technical Service-We provide a series of follow-up services, arrange person specifically for contactiong with customers to collect opinion and learn about the service condition, which help us do the further technical follow-up work. What’s more, we provide customers in time with the latest techincal material and upgrade strategy against software and hardware at a competitive price. After assemble in the car, new function will be developed on the system according to the requirement of customers and we will provide technical support as ever..
Advice and Enquiry:
Should you have any advice and query, please contact us via:
E-Mail:newbase@tom.com
Tel:++86-20-38803574,38803584
++86-371-67999595,67999696
Fax:++86-20-87519842,++86-20-67999393
